Question 1

What is Connexup?

Accepted Answer

Connexup empowers restaurants to break free from costly third-party platforms and take full control of their digital business. Our ecosystem is built around three pillars: Unified Commerce (Manage online, in-store, and mobile orders from one platform, with seamless menu, pricing, and channel control), Customer-Centric Solutions (Own your customer data, engage them directly, and drive loyalty through personalized experiences), AI-Powered Growth (Leverage intelligent tools to optimize operations, increase repeat purchases, and maximize lifetime value). From setup to scaling, Connexup makes it simple to build a fully branded ordering experience, eliminate 25–30% commission fees, and create sustainable growth for your restaurant.

Question 2

What are the advantages of Connexup?

Accepted Answer

Connexup gives restaurants complete control over their digital ordering — no middlemen, no hefty commissions. With our all-in-one platform, you can: Keep 100% of your profits by eliminating 25–30% third-party fees. Own your customer data to build direct, lasting relationships. Unify operations with orders, menus, and pricing managed in one place. Offer a fully branded experience that reflects your style, not a delivery app's. Set up in days with an intuitive, ready-to-use system.

Question 3

Who is Connexup for?

Accepted Answer

We're built for restaurants of all sizes — from single-location cafés to multi-unit chains and ghost kitchens.

Question 4

Why do l need this?

Accepted Answer

If you're paying 25–30% commissions to third-party delivery apps and losing control of your customer relationships, Connexup is your way out. We help you take back ownership of your orders, your brand, and your profits — all while making your operations faster and simpler.

Question 5

How can I contact Connexup?

Accepted Answer

You can reach us anytime at support@connexup.ai.

Question 6

Does Connexup support mobile apps and kiosks?

Accepted Answer

Yes! We offer branded mobile apps, self-ordering kiosks, tableside QR ordering, and a fully responsive web ordering system — all connected in one dashboard.

Question 7

Can I customize my menu and pricing by channel?

Accepted Answer

Yes, you have full control over menus, pricing, and availability for each sales channel.

Question 8

Can I integrate Connexup with my existing POS system?

Accepted Answer

We support integrations with most major POS providers. Contact us for specific compatibility.

Question 9

Do I need technical skills to use Connexup?

Accepted Answer

Not at all. If you can use a smartphone, you can run Connexup. We provide full onboarding and ongoing support.

Question 10

What kind of training/support do you provide?

Accepted Answer

You'll get step-by-step setup guidance, training resources, and responsive live chat/email support.

Question 11

Is my customer data secure?

Accepted Answer

Yes. We use industry-standard encryption and secure payment gateways to keep all data safe.

Question 12

Who owns the customer data collected through Connexup?

Accepted Answer

You do. Always. Connexup will never sell or share your customer data.

Question 13

Will Connexup work for both dine-in and delivery?

Accepted Answer

Yes — our platform supports dine-in QR ordering, pickup, and delivery, all managed from one system.

Question 14

Is there a setup fee or hidden fees?

Accepted Answer

No. There are no setup fees or hidden fees. All costs are clearly listed.

Question 15

How is pricing structured?

Accepted Answer

We offer two plans — the Starter Suite and the Advanced & Custom Suite — as well as standalone products.

Question 16

How is Connexup different from marketplace commissions?

Accepted Answer

Unlike marketplace apps that take 20–30% from every order, Connexup never takes a cut of your revenue. We offer two pricing models to fit different needs: the Starter Suite covers unlimited locations for a flat monthly fee, with a 2.5% per-order fee on the restaurant's side; standalone products are priced per location with no per-order fees at all.

Question 17

Are payment processing fees included?

Accepted Answer

No. Payment processing fees are charged by your payment provider (e.g., Stripe, PayPal), not by Connexup. Order volume does not affect your subscription fee.

Question 18

Do you offer a free trial?

Accepted Answer

Yes. The Starter Suite and all standalone products each include a 30-day free trial — no credit card required.

Question 19

Do you provide hardware?

Accepted Answer

No. Our plans do not include hardware. You can use your own devices, or contact us if you'd like to purchase hardware through us.

Question 20

How do I cancel?

Accepted Answer

You can cancel anytime from your account settings. Connexup bills monthly on a prorated basis — you only pay for the days you've used.

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